FAQ Pedelec

• A steel bicycle frame offers numerous advantages over aluminum, especially in terms of durability and ride comfort. Steel has higher tensile strength and is less prone to fatigue fractures, meaning a steel frame is generally more durable. Steel also absorbs vibrations better, resulting in a more comfortable ride, especially on uneven roads.
• In addition, steel is easier to repair if damage occurs, further extending the lifespan of the bike.
• Overall, a steel frame is an excellent choice for cyclists who value robustness and comfort.

• Strong fluctuations in humidity and temperature may cause the display on the Pedelec cockpit to temporarily fog up
• Normally, the fogging should disappear after some time in warmer environments or under constant ambient conditions
  

• You probably have a bike with a Phylion battery and it is in “Power Off Mode”
• In this case, simply connect the charger and the battery will turn on again

• For Metz mobility bicycles, only use trailers that are compatible with 20" wheels
  

• Turn on Bluetooth first (check the box “Bluetooth” / “On” in the menu)
• Activate the “Bluetooth” / “Reset” menu
• Check if the Bluetooth device is compatible with BLE (Bluetooth Low Energy)
• Check whether the battery of the heart rate sensor used is sufficiently charged
  

• If necessary, moisten the contact surfaces of the pulse sensor used
  

• The acoustic warning pulse signal only sounds in “HEART mode”

• Only the physical energy is displayed (mechanical work performed on the bicycle)
• The realistic energy consumption is many times (approximately a factor of 3 to 5) higher than the physical one. Our bike doesn't indicate this.

• Check whether the desired display value is activated in the “Cockpit” / “Info line” menu (a green check mark must be activated and displayed behind the desired value)

• Check which setting is active in the “Cockpit” / “Brightness” menu (“Auto” is recommended)

• Check which setting is activated in the "Cockpit" / "Signal" menu (to deactivate the beep, the green check mark must not be visible and must be switched off)

• In the “System” / “Wheel circumference” menu, check whether the wheel circumference is set correctly (the factory default is 1580mm)

• On the “E-PULSR” model, the push assist function can only be activated via the “Push assist” menu

• Activate the "System" / "Light reserve" menu (green check mark must be visible; the light and the cockpit will remain active for about 1 hour after this time)
• Note: This menu is not available on the E-PULSR, but the function is always active so that when the battery runs low, the automatic switching, the light and the cockpit remain active for about 30 minutes (safety!)

• In the menu “System” / “Max. Speed” the value “Auto” should be set to get the max. permissible speed with support

• Turn off the cockpit and wait until the cockpit goes off; then wait until the battery LEDs go out and turn the cockpit back on

• The pedals were probably loaded when switching on; therefore, switch off the cockpit and wait until the cockpit goes off; then wait until the battery LEDs go out and switch the cockpit back on.

• In the menu “Cockpit” / “Unit” set the value to km

• This is a safety feature and cannot be deactivated (“Coming Home Function”). If you accidentally press the power button in the dark and the cockpit and lights go out immediately, this could cause an accident – ​​so you have about 5 seconds to turn the cockpit back on immediately.

• Check the settings in the “System” / “Driving profile” menu; the factory default setting is
  “dynamic” (maximum liveliness), but can also be set back to “regular” (medium liveliness) or “relax” (minimal liveliness)

• For all Enviolo rear hubs we use, the manufacturer specifies 30 – 40Nm
• For the Shimano rear wheel hub we use, the manufacturer specifies 30 – 45Nm

• If there is enough free space on your handlebars, a mount can be installed.
• We can recommend the following mount: https://www.amazon.de/dp/B09MT3T43Q

• When used with a smartphone (Android or iOS) and the Komoot app, navigation displays are available on the Premium, Ergo, and Comfort cockpits. This is described in detail in the respective cockpit operating manuals.

• When paired with a Bluetooth heart rate monitor (compatible with BLE – Bluetooth Low Energy), heart rate display is possible with the Premium, Ergo, and Comfort cockpits. This is described in detail in the respective cockpit operating manuals.

• Using an OTG (On-The-Go) cable with a micro-USB connector and a suitable connector for the smartphone, the smartphone can be charged at a maximum of 1A when the cockpit is switched on.

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• ETRTO 50-406 to 56-406 (roughly equivalent to 20x2" to 20x2.2")
• If you wish to use the same width as before, check the sidewall markings on your tires

• The lower the assistance level, the greater the range (ECO offers the longest range; ULTRA offers the shortest).
• The more fully charged the battery, the greater the range.
• The lower the total weight, the greater the range.
• Higher tire pressure increases range (Note: Observe the maximum pressure indicated on the tire sidewalls!).
• Smooth, narrow tires increase range; coarse tires with deep tread reduce range.
• Riding at a constant speed increases range (frequent acceleration or starting from a standstill reduces range).
• Riding on flat paths increases range compared to riding in hilly terrain.
• Riding on smooth surfaces (e.g., paved roads) increases range compared to uneven surfaces like gravel, dirt tracks, or forest paths.
• A tailwind increases range; a headwind reduces it.
• Maximum range is achieved at temperatures between 20°C and 25°C. In winter or at significantly higher temperatures, range decreases due to the performance characteristics of the lithium-ion battery.
• The more effort you put into pedaling, the greater your range.
• Pedaling quickly increases range. The drive system operates most efficiently at or above a cadence of 75 revolutions per minute. You can view your current cadence on the cockpit display.
• Sensible use of the gear system (if equipped) increases range (e.g., downshifting in good time before a hill)—see the previous point.

• Fully charging a 500 Wh battery costs around 20 cents (based on an assumed electricity price of 30 cents/kWh)

• 1. After a ride, allow the battery to cool down for 30–60 minutes before charging it. If the battery is still too warm (> 40°C) when charging begins, the charging process may stop. In this case, let the battery cool down for longer and then restart the charging process.
• 2. Connect the charging cable to the battery (or the charging port on the pedelec).
• 3. Plug the charger’s mains plug into the power outlet.

• 1. Unplug the power plug from the socket.
• 2. Disconnect the charging cable from the battery or pedelec.

• Initial use: Charge the new battery to 100% once before using the e-bike for the first time.
• Usage within the 20–80% range: A battery that is consistently charged from 0% to 100% ages faster. Since the remaining capacity display can become inaccurate when the battery is used only within the 20–80% range, the battery should be fully charged and discharged once every six months.
• Recharge promptly if the remaining charge drops below 20%.
• Long-term storage: Charge the battery to approximately 40–60% before extended periods of non-use. The battery should be fully charged again before being used next.
• Storage temperature: Store in a cool, frost-free place. The optimal storage temperature is 10°C.

• The Enviolo Automatiq is a continuously variable hub gear system that adjusts based on a desired cadence setting rather than fixed gears. The system attempts to keep the chosen cadence as constant as possible.
• Setting: 60–70 revolutions per minute (rpm) is ideal for everyday riding, while 70–80 rpm is better for sportier riding or steep terrain.
• Display: The desired cadence is shown at the top center of the display and can be increased or decreased in increments of 5 by briefly pressing or holding (depending on the mode button settings) button 2 (up arrow) or button 3 (down arrow).
• If pedaling speed increases, the system selects a higher gear ratio to maintain the desired cadence. This results in a faster speed and requires more effort.
• If pedaling speed decreases, the system selects a lower gear ratio to maintain the desired cadence.This results in a slower speed and requires less effort.
• When stopped, the system automatically shifts to a lower gear to make starting off easier.
• As long as the cadence remains constant, the system does not change the gear ratio. Therefore, when riding uphill, slightly reduce your cadence to shift to a lower gear ratio more quickly.
• Smoother ride feel: You do not feel traditional "gear steps," but rather a smooth, continuous transition where pedaling becomes easier or harder. Setting a higher desired cadence often makes the ride feel lighter and more responsive; a lower desired cadence makes it feel heavier and more relaxed.

• Please proceed as described in the "Assembly after Unpacking" document.
• For unassembled LJ bikes, also proceed as described in the "E-PACKR LJ" section if applicable.