FAQ Pedelec

• A steel bicycle frame offers numerous advantages over aluminum, especially in terms of durability and ride comfort. Steel has higher tensile strength and is less prone to fatigue fractures, meaning a steel frame is generally more durable. Steel also absorbs vibrations better, resulting in a more comfortable ride, especially on uneven roads.
• In addition, steel is easier to repair if damage occurs, further extending the lifespan of the bike.
• Overall, a steel frame is an excellent choice for cyclists who value robustness and comfort.

• Strong fluctuations in humidity and temperature may cause the display on the Pedelec cockpit to temporarily fog up
• Normally, the fogging should disappear after some time in warmer environments or under constant ambient conditions
  

• You probably have a bike with a Phylion battery and it is in “Power Off Mode”
• In this case, simply connect the charger and the battery will turn on again

• For Metz mobility bicycles, only use trailers that are compatible with 20" wheels
  

• Turn on Bluetooth first (check the box “Bluetooth” / “On” in the menu)
• Activate the “Bluetooth” / “Reset” menu
• Check if the Bluetooth device is compatible with BLE (Bluetooth Low Energy)
• Check whether the battery of the heart rate sensor used is sufficiently charged
  

• If necessary, moisten the contact surfaces of the pulse sensor used
  

• The acoustic warning pulse signal only sounds in “HEART mode”

• Only the physical energy is displayed (mechanical work performed on the bicycle)
• The realistic energy consumption is many times (approximately a factor of 3 to 5) higher than the physical one. Our bike doesn't indicate this.

• Check whether the desired display value is activated in the “Cockpit” / “Info line” menu (a green check mark must be activated and displayed behind the desired value)

• Check which setting is active in the “Cockpit” / “Brightness” menu (“Auto” is recommended)

• Check which setting is activated in the "Cockpit" / "Signal" menu (to deactivate the beep, the green check mark must not be visible and must be switched off)

• In the “System” / “Wheel circumference” menu, check whether the wheel circumference is set correctly (the factory default is 1580mm)

• On the “E-PULSR” model, the push assist function can only be activated via the “Push assist” menu

• Activate the "System" / "Light reserve" menu (green check mark must be visible; the light and the cockpit will remain active for about 1 hour after this time)
• Note: This menu is not available on the E-PULSR, but the function is always active so that when the battery runs low, the automatic switching, the light and the cockpit remain active for about 30 minutes (safety!)

• In the menu “System” / “Max. Speed” the value “Auto” should be set to get the max. permissible speed with support

• Turn off the cockpit and wait until the cockpit goes off; then wait until the battery LEDs go out and turn the cockpit back on

• The pedals were probably loaded when switching on; therefore, switch off the cockpit and wait until the cockpit goes off; then wait until the battery LEDs go out and switch the cockpit back on.

• In the menu “Cockpit” / “Unit” set the value to km

• This is a safety feature and cannot be deactivated (“Coming Home Function”). If you accidentally press the power button in the dark and the cockpit and lights go out immediately, this could cause an accident – ​​so you have about 5 seconds to turn the cockpit back on immediately.

• Check the settings in the “System” / “Driving profile” menu; the factory default setting is
  “dynamic” (maximum liveliness), but can also be set back to “regular” (medium liveliness) or “relax” (minimal liveliness)

• For all Enviolo rear hubs we use, the manufacturer specifies 30 – 40Nm
• For the Shimano rear wheel hub we use, the manufacturer specifies 30 – 45Nm

• Using a smartphone with the iOS operating system
• Mount a holder for your smartphone on the handlebars and navigate directly via your smartphone.
  We can recommend the following mount: https://www.amazon.de/dp/B09MT3T43Q