• Download the 12DRIVE+ app via QR code or (Playstore or Apple Store) and install it
• Access to location, camera, notifications and Bluetooth connection is required
• New users register with their provider for the first time after launching the app
• To do this, first scan the QR code (camera opens) or manually enter the code G2RTi
• fill out the form
• After verifying your email address, you can log in to the app with your username and password

Either select a specific vehicle by scanning the QR code or entering the 4-digit ID (e.g. “C432”) directly, e.g.

• “Scan” button or QR code button, etc.
• “My Bike” button and QR code button, etc.
• “My Bookings” button and QR code button, etc.

Or select an available vehicle from the list of a location, specifying the vehicle type and vehicle ID if necessary, e.g.

• “Booking” button, etc.
• “My Bike” button and “+ New” button, etc.
• “My Bookings” button and “+ New” button, etc.

• If you would like to cancel a booking, this is possible before a connection has been established between the app and the frame lock for the first time
• Your bookings can also be found under “My Bookings” – there you can also cancel bookings

“Remove” is displayed (open lock / open station / remove)

• The charging station is then unlocked (the green LED flashes briefly)
• When the green LED on the charging station flashes , remove the Pedelec from the charging station

As the driver, you are responsible for safety and any damage.

Drive carefully and check the vehicle for defects before starting your journey. Please observe the terms of use.

• Check that the front and rear lights are working.
• Check that the front and rear brakes are functioning correctly.
• Adjust the saddle height as needed.
• Please note that no additional passengers are permitted on the E-Carry CP and E-MOOVER PRO CP.
• E-Carry CP: The maximum permissible total weight is 180 kg and the maximum rider weight is 120 kg.
  E-PACKR XL CP: The maximum permissible total weight is 200 kg and the maximum rider weight is 120 kg.
  E-PACKR LJ CP Kiddi: The maximum permissible total weight is 200 kg and the maximum rider weight is 120 kg.
  E-MOOVER PRO CP: The maximum permissible total weight is 130 kg and the maximum rider weight is 102 kg.
• If you are inexperienced, practice carefully for a few minutes on a less busy road.
• Avoid riding over hazardous areas (e.g., curbs, tram tracks, etc.).
• If you park the vehicle during a break in your journey, the U-lock should be closed using the app and then opened again. When the U-lock is closed, the anti-theft alarm is active and triggers an audible alarm as soon as your vehicle is lifted and moved. If the unauthorized movement of the vehicle continues, a 30-second alarm will sound. Since the rear wheel of a Moover can still rotate even when the U-lock is closed, the drive is switched off to make theft more difficult.

If you park the vehicle during a break in your journey,

• Choose a suitable location (e.g., vehicle parking area, level and firm ground where the vehicle won't be in the way, etc.).
• Lock the U-lock using the app (if the vehicle will be left unattended): When the U-lock is closed, the anti-theft alarm is active and triggers an audible alarm as soon as your vehicle is lifted or moved.If the unauthorized movement of the vehicle continues, a 30-second alarm will sound.Since the rear wheel of a Moover can still rotate even with the U-lock closed, the drive system is deactivated to make theft more difficult.
• Turn off the vehicle using the power button (if you are taking a longer break).

• Switch on the vehicle using the power button (if it was switched off) – the front and rear lights should then light up.
• If necessary, unlock the U-lock using the app (if it was locked).
• Continue driving.

In the event of an accident or breakdown, please contact the emergency services immediately (+49 91197536-90) and, if necessary, the police. Inform Metz mobility GmbH via info@metz-mobility.de or contact our customer service partner directly via support@metz-mobility.de or by phone at +49 911 97536-39 or -38.

To end a booking, you should go to a CyclePoint location (“Metz mobility GmbH” or “Karmelitenplatz”) and

• The 12DRIVE+ app must be open with the desired booking displayed (only if you want to provide feedback, the vehicle is damaged, or no station is available).
• If a station is available, push the rented vehicle forward with the pin into the contact hole of a free station so that the vehicle locks – otherwise, park it next to the station. If you want to provide feedback, the vehicle is damaged, or no station is available, end the booking using the app.

• If there is damage, please first enter a corresponding comment and then use “Send picture of the defect” to send a suitable photo for the service team.
• Finally, complete the process by clicking the “Complete booking” button.

A smartphone with Android or iOS and the latest version of the 12DRIVE+ app from inbooma GmbH.

Yes – there is a fee (you can find the prices on the display board at the facility) and registration via the app is necessary.

The average range is a hypothetical value based on various factors: nominal speed 20 km/h, cadence 60 RPM (if applicable), total weight of rider + vehicle 120 kg, mixed terrain with occasional inclines and stops/starts, consistently good asphalt, summer temperature, and light wind. Under changing conditions, the actual range with motor assistance will deviate positively or negatively from this value.

• E-Carry CP: approx. 60 km
• E-PACKR XL CP: approx. 50 km
• E-PACKR LJ CP Kiddi: approx. 45 km
• E-MOOVER PRO CP: approx. 35 km

If the lower LED on the station where the vehicle is located is continuously lit green, the remaining range at the time of removal is at least 75% of the range with a fully charged battery. You can see the battery level of the booked bicycle in the app after booking, directly below the image of the bicycle, displayed as a percentage. On the Moover, you can see the battery level indicator in the upper right corner of the display: 10 bars = battery fully charged; 1 bar = battery needs charging.

You can see the battery level of the respective vehicle in the app directly below the image of the vehicle after booking, shown as a percentage. Based on this, you can estimate the range, e.g., for the E-Carry CP, with a total weight of 120 kg, under average conditions and a 100% charge level, the range is approximately 60 km, at a 50% charge level approximately 30 km, and so on.

To end a booking, you should go to a CyclePoint location (“Metz mobility GmbH” or “Karmelitenplatz”) and

• The 12DRIVE+ app must be open with the desired booking displayed (only if you want to provide feedback, the vehicle is damaged, or no station is available).
• If a station is available, push the rented vehicle forward with the pin into the contact hole of a free station so that the vehicle locks – otherwise, park it next to the station. If you want to provide feedback, the vehicle is damaged, or no station is available, end the booking using the app.

After returning a vehicle, a minimum waiting period of 2 minutes must be observed before it can be booked again. Furthermore, the battery of a recently returned vehicle may be almost empty. If the lower LED on the charging station is not continuously lit green, the vehicle's battery level is below 75%.

When switching on a bicycle using the power button on the right handlebar, the front and rear lights must turn on, and the lights behind the battery cover should illuminate green, the U-lock red, and the cockpit blue.

When switching on a Moover using the power button on the cockpit, the front and rear lights must turn on, and the U-lock should briefly light up red.

When connecting a smartphone to a U-lock, the lock briefly lights up blue; when closing it, it briefly lights up red; and when opening it, it briefly lights up green.

Turn Bluetooth on your smartphone off and then on again.

• The reason might be that the vehicle is not switched on.If the vehicle is not ridden for 20 minutes (e.g., during a break), it switches off automatically.The vehicle must then be switched on again using the power button (the power button is located on the right side of the handlebars on the bicycle, and on the left side of the cockpit on the Moover).

Immediately after switching on, the motor control system on the bicycle briefly calibrates itself, so do not step on the pedals right away.The pedals must be completely unloaded during the calibration process.The calibration process is complete as soon as the headlight and taillight are on.

• In the app, top right under “My Bookings” you will find all bookings
• In the app at the bottom of “My Bike” you will find the last or current booking