GENERAL SHIPPING INFORMATION

Bicycles are shipped by freight forwarder, curbside.

Please provide your telephone number when ordering so the freight forwarder can contact you and arrange the exact delivery time.

Small items are shipped as a parcel consignment with a parcel service provider.

The following table shows shipping costs and delivery times.

SHIPPING COSTS GERMANY

Standard Shipping Costs  Bicycles (including packaging)	Shipping Costs	Delivery Times
Pedelecs	100.00 EUR	5-9 business days
Batteries	80.00 EUR incl. hazardous goods surcharge	5-9 business days
Family Kit	15.00 EUR	5-9 business days
Accessories/Small Parts	6.70 EUR	5-9 business days

SHIPPING COSTS AUSTRIA | THE NETHERLANDS | FINLAND

Standard Shipping Costs  Bicycles (including packaging)	Shipping Costs	Delivery Times
Pedelecs	170.00 EUR	7-11 business days
Batteries	100.00 EUR incl. hazardous goods surcharge	7-11 business days
Family Kit	25.00 EUR	7-11 business days
Accessories/Small Parts	15.00 EUR	7-11 business days

SHIPPING COSTS SWITZERLAND

Standard Shipping Costs  Bicycles (including packaging)	Shipping Costs	Delivery Times
Pedelecs	120.00 EUR	7-11 business days
Batteries	100.00 EUR incl. hazardous goods surcharge	7-11 business days
Family Kit	25.00 EUR	7-11 business days
Accessories/Small Parts	15.00 EUR	7-11 business days

Pro rata return fees for bicycles

GENERAL INFORMATION ON RETURN FEES

In the event of a return, we charge a pro rata return fee.

Bicycles are picked up by a shipping company, curbside. Please provide your telephone number so the shipping company can contact you to arrange an exact pickup time.

RETURN FEES GERMANY

Return fee  Bicycles (including packaging)	Return fee
Pedelecs	120,00 EUR

RETURN FEES AUSTRIA/SWITZERLAND

Return fee  Bicycles (including packaging)	Return fee
Pedelecs	170,00 EUR